Refund policy

Returns & Refunds Policy

Due to hygiene and safety reasons, contact lenses are non-returnable once opened or used.

Eligible Returns

Returns are accepted only if:

• The product is unopened, unused, and in original sealed packaging

• The return request is made within 30 days of delivery

Shipping fees are non-refundable.

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Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used contact lenses

• Products damaged due to improper handling

• Clearance or promotional items

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Refund Process

Approved refunds will be issued to the original payment method after inspection of the returned item.
Refund processing times may vary depending on the payment provider.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
We reserve the right to assess each case individually.