Shipping & Returns Policy
Shipping & Returns Policy
Effective Date: 2026/01/01
At Seebelle, we aim to provide reliable worldwide shipping while maintaining strict hygiene standards for our contact lenses.
Shipping Policy
Worldwide Shipping
We ship internationally to most countries.
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Processing Time: 1–3 business days
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Estimated Delivery Time:
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Middle East & Europe: 7–14 business days
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Other regions: 10–20 business days
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Delivery times are estimates and may vary due to customs clearance, carrier delays, or local regulations.
Customs, Duties & Taxes
Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
Seebelle is not responsible for delays or charges caused by customs authorities.
Shipping Responsibility
Once an order has been shipped and tracking information is provided, responsibility for the package transfers to the customer.
Seebelle is not liable for:
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Delays caused by shipping carriers
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Incorrect addresses provided by the customer
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Lost or stolen packages marked as delivered
Returns & Refunds Policy
Due to hygiene and safety reasons, contact lenses are non-returnable once opened or used.
Eligible Returns
Returns are accepted only if:
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The product is unopened, unused, and in original sealed packaging
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The return request is made within 30 days of delivery
Shipping fees are non-refundable.
Non-Returnable Items
The following items are not eligible for return or refund:
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Opened or used contact lenses
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Products damaged due to improper handling
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Clearance or promotional items
Refund Process
Approved refunds will be issued to the original payment method after inspection of the returned item.
Refund processing times may vary depending on the payment provider.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
We reserve the right to assess each case individually.
Contact
For shipping or return inquiries, contact us at:
Email: seebelle.lens@gmail.com